Finally decided to give Verizon a call because my internet speed has been really slow. Took an hour to get someone on the phone; nothing was solved. Transferred to someone else, again nothing was solved. I was on the phone for over 2 hrs only to be told they can't do anything, but yes my speed was really slow (no sh*t, why do you think I called :shakehead: ). I was told they would be testing my line for 24 hrs and they would call me in case they need to send a tech over. :grumble:
Jav_sol wrote:Finally decided to give Verizon a call because my internet speed has been really slow. Took an hour to get someone on the phone; nothing was solved. Transferred to someone else, again nothing was solved. I was on the phone for over 2 hrs only to be told they can't do anything, but yes my speed was really slow (no sh*t, why do you think I called :shakehead: ). I was told they would be testing my line for 24 hrs and they would call me in case they need to send a tech over. :grumble:
Jav_sol wrote:
If there were more ISPs, I would consider changing. But I'm stuck with Verizon.
I understand. Many people fiind themselves in a similar dilemma. I will say this...it's not the first time I've heard stories about Verizon's crappy customer service.
Jav_sol wrote:Finally decided to give Verizon a call because my internet speed has been really slow. Took an hour to get someone on the phone; nothing was solved. Transferred to someone else, again nothing was solved. I was on the phone for over 2 hrs only to be told they can't do anything, but yes my speed was really slow (no sh*t, why do you think I called :shakehead: ). I was told they would be testing my line for 24 hrs and they would call me in case they need to send a tech over. :grumble:
Check this site out: http://www.dslreports.com/ :victory:
I understand. Many people fiind themselves in a similar dilemma. I will say this...it's not the first time I've heard stories about Verizon's crappy customer service.
Thats is why I use AT&T for my phone service. All my friends complain about Verizon.
Thats is why I use AT&T for my phone service. All my friends complain about Verizon.
Me too. As much as ppl complain about AT&T's cellphone service (I used to be a customer), their residential telephone customer service is usually on point. I recently called them to haggle about the price of telephone/internet service...as a result I basically got a reduction of 20 bucks a month for the same exact service.
Me too. As much as ppl complain about AT&T's cellphone service (I used to be a customer), their residential telephone customer service is usually on point. I recently called them to haggle about the price of telephone/internet service...as a result I basically got a reduction of 20 bucks a month for the same exact service.
THeir customer service can't be beat. They have always done a price adjustment for any complaint Ive had. THat includes giving me a credit for $500 before because I misunderstood my plan. I felt it was not explained well enough.
THeir customer service can't be beat. They have always done a price adjustment for any complaint Ive had. THat includes giving me a credit for $500 before because I misunderstood my plan. I felt it was not explained well enough.
And I didnt even have to break out my favorite, "Now that is not acceptable" line either. ;)
American Express is the only other company that I can say Ive only had positive experiences with like that. I dispute about $600 a year worth of charges and they have always been taken off my bill no problem.
Including a charge for car repairs that didnt work.